CRM

Salesforce vs Pipedrive: Which one is better?

CRM
August 16, 2022
10 min to read
Muhammad Hamza Saleem

Which function sustains business? Or let me rephrase it: Which essential business function directly generates Cash Inflows?

Selling!

Without selling, you have no revenue and so, no profit either, basically it means bankruptcy. But this also means that with effective and efficient selling, you will have enormous revenue and hence, massive profits too. It’s just that simple.

Now, the question to ask is how to sell effectively and efficiently, which means how to close more clients and have fewer dead leads!

Management! Effective Management!

Selling is an activity. Like other processes, it has phases in it. The secret to wealth lies in how you manage interactions with the prospects in subsequent sales process phases, accordingly in line with their specific needs.

Now, this Sales process is easily manageable when the client base of the organization is small. As it is easy to trace and track the stage of a client’s buying journey in such scenarios. However, the reality is when the clients/prospects are in 100s or 1000s or above that, the conventional way is no longer effective. When conventional ways are in question, the predicament is solved through the CRM- “Customer Relations Management” software solutions. In case of selling-related issues, now SaaS Sales CRM software is in the market.

The two best picks CRMs for Sales in the market, widely acknowledged and massively used are: “Salesforce” and “Pipedrive”.

Now, before moving ahead, if you are acquainted with CRMs then great otherwise, I suggest you familiarize yourself with CRMs in general. Click here to know what you need to know about CRM.

Let’s start with the basic introduction of both CRMs!

What’s Salesforce?

Salesforce is a comprehensive CRM (Customer Relationship Management) software suite that enables sales, marketing, and customer service teams to better manage their relationships with customers. The company's cloud-based solution, Salesforce can be accessed from anywhere with an internet connection--perfect for modern-day business. It also includes features such as contact management,

task management, lead management, opportunity management, quoting, product catalogs, order management, data analysis, and much more.

While it is a great tool for small businesses, it can also be used by large enterprises. Salesforce has a wide range of features that make it suitable for businesses of all sizes. In addition, it is easy to use and can be customized to fit the specific needs of any organization. As a result, Salesforce is an excellent choice for businesses that want to improve their customer relationship management. To know more about Salesforce click here!

What’s Pipedrive?

Simply put, it is a Sales CRM and pipeline management solution that enables businesses to plan their sales activities, and track deals from the beginning through the end of the sales funnel. Built using an activity-based selling methodology-Pipedrive streamlines every action involved in converting a potential deal into a successful sale.

The intuitive design of Pipedrive makes managing every aspect of customer relationships easy. The software's functionalities are designed to optimize the sales conversion process and pipelines through tons of workflow automation tools, making it a great tool for businesses who want their customers' needs met quickly with minimal hassle or stress involved in doing so! To know more about Pipedrive click here!

Salesforce and Pipedrive are both CRM software that can be used to manage customer data and sales pipelines. They are both great options for small businesses, but which one is the best? Now with a comprehensive comparison, we will break down the features of each software and help you decide which one is right for your business.

1. Pricing- Value for money:

Salesforce and Pipedrive both have different pricing plans depending on the size of your business. Salesforce's basic plan for small businesses starts at $25 per month. Pipedrive, on the other hand, has a basic plan that starts at $12.50 per month. However, keep in mind that Salesforce’s price increases as your business grow, while Pipedrive’s price stays the same no matter how big your company gets.

Salesforce can benefit businesses of all sizes. Its features are versatile and adaptable, making it a perfect solution for companies of any size. Whether you're a small business or a large enterprise, Salesforce can help you drive growth and success. Pipedrive, on the other hand, is best suited for small to medium-sized businesses. It can be used by larger businesses, but it doesn’t have all the features that enterprise companies need as it is designed to help SMEs in their sales pipeline. It's an easy-to-use tool that provides users with valuable insights into their sales process at a reasonable price point.

2. UX/UI Design- User-friendliness:

Salesforce is a great option for businesses that need a lot of customization and integration features. However, it can be difficult to use if you don’t have any technical knowledge. Pipedrive, on the other hand, is much easier to use and is perfect for businesses that want an out-of-the-box solution without any technicalities hindering their way.

Salesforce is more powerful in terms of features and flexibility, which comes at the expense of User-friendliness to an extent. While Pipedrive is just ready to use and easy to learn, as it only has features that are critical to the sales process, nothing less and nothing more, just the right amount.

3. Functionality- features and tools:

From a functionality standpoint, Salesforce CRM is one of the most comprehensive CRM solutions available. It offers a wide range of features to help businesses manage their customer data, interactions, and sales pipeline. The solution also offers a customizable interface that can be tailored to meet the specific needs of each business. Additionally, the solution is very scalable, which means it can be used by businesses of all sizes from SMEs to Enterprises.

Overall, Salesforce CRM is an excellent solution for businesses that want to improve their customer relationships and boost their sales pipeline. It is relatively expensive, although justifiably so. However, if your organization’s concern also revolves around budget then Pipedrive might be more suited to you, as it comes with a consistent price tag and all the basic essential features at a much lower price point!

So, What’s the Verdict?

Based on the comparison above, it is evident that Salesforce and Pipedrive are both great CRM (Customer Relationship Management) software as both manage customer data, contact information, and sales lead efficiently. However, there are certain distinctions between them.

Like Salesforce is a bit more expensive than Pipedrive, but it also has more rich features. So, if your organization needs a lot of features and is prepared to pay for them, then Salesforce is a good option indeed. For medium to enterprise-level organizations or high-growth scaling organizations with an ever-increasing customer base, Salesforce is the best choice.

However, if you are looking for something more affordable and basic yet effective, then Pipedrive is a better choice. For small setups with medium selling requirements, Pipedrive CRM is ideal.

Still not sure? which one is best for you?
We understand that finding the right CRM software and the right package for your business is like finding a needle in a haystack. Although you can proceed on your own, if you want to find the optimum one, you can count on our expertise in CRM implementation, being the #1 CRM implementation firm in Dubai, our top-tier consultants can assist you in realizing your business aspirations.

5 Advantages of Working with a DatabeysCRM Consultant
Select the Correct Platform: Each business is unique. Additionally, each CRM is unique. A consultant expert will be knowledgeable about a variety of available products and can assist you in selecting the ideal one for your unique business requirements.
Save money: Without the proper direction, you risk being stuck with a software suite that doesn't meet your company's needs, paying more for things you don't require, or making crucial errors that expose your company to security risks.
Utilize Services More Effectively: Many companies wind up paying for features they never utilize. Or they apply them improperly. As a Databeys consulting partner, we will integrate your existing systems with your platform and make sure you get the most out of the platform.
Encourage Your Team: Employee adoption is essential for the success of any new system. For your team to successfully enroll and use your new platform, your Databeys CRM consultant will have put in place training protocols.
Enhance the Platform: After a CRM is online, a lot of work needs to be done. You can test, install, and optimize your new system with the assistance of databeys consultant.

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