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Customer Experience as the driver of Digital Transformation

Customer Experience as the driver of Digital Transformation

Customer experience is becoming an increasingly important driver of digital transformation. As companies seek to differentiate themselves from their competitors, they are turning to technology to help create more personalized and engaging experiences for their customers.  Digital transformation is a process that involves using digital technologies to fundamentally change the way a business operates and …

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WhatsApp & HubSpot Integration – Forming customer relationships based on convenience

Customers are the most important Stakeholders for every firm. They are the core persons that help flourish a business. Due to their significance, taking care of customer’s ease and their preferences is essential. Every firm tends to capture a large consumer market by providing as many facilities as they can in order to retain their …

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6 Reasons Your Customer Support Team Needs ZENDESK Platform

In today’s post-COVID world, when everything has shifted online, online customer support and management have become crucial. So, to bring new customers, retain old ones, and ensure customer satisfaction, Customer Relationship Management (CRM) software has become a necessity for every business. Zendesk is a popular, wholesome, and efficient customer service platform. It lets you connect …

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