Customer queries & issues resolved instantly!
All solutions in sight through instant reminders and ticket management software.
In addition to providing an easy way for you to assign tasks or coordinate efforts between members, our email ticket management system provides context on how customers were helped previously which can be useful in determining why their problem persists without having to reship everything from the start.
High efficiency, high satisfaction & ultimate customer care service!
Greater Agent Productivity
Ticketing tools make it easier for your organization to provide top-notch service with fewer agents. By automating all or a portion of the tasks such as searching information, routing calls, etc., agents can get more free time that can be spent on high-value work like training and serving customers.
Customer journey evaluation
With an audit trail for every conversation, agents are empowered to have more productive conversations with customers. They don’t need to repeat themselves since the system keeps track of everything they say in real time and can provide personalization when needed!
When a customer contacts a company in case of any query or issue and is passed from agent to aide, they can get frustrated. This is why it's important to use a ticket management system for better collaboration so that the customer won’t be placed on hold for long and the problems can get resolved instantly.
Transparent customer service
Ticketing systems with Service Level Agreements allow your customers to know exactly how long they'll have between responses, and if their problem is going unfulfilled because of something on behalf or Someone else! SLAs help both sides keep track so that performance goals can be met.
A SEAMLESS TRANSITION
Which functions do we provide?
You can count on us!
In the sea of CRM tools, it’s easy to get lost but we are here to help you find your way back to the shore.
HubSpot is a customer relationship management tool (CRM) that not only keeps track of your contacts but also their sales and pipeline. In addition to managing leads generated by marketing efforts like email campaigns or social media posts- Hubspot has features for managing digital advertising networks so you can improve targeting options while maintaining strong connections with customers who engage on those channels.
Salesforce provides the most comprehensive customer relationship management (CRM) platform to help companies manage and analyze all aspects of their customers' interactions with your brand. When Salesforce is implemented, employees from marketing, sales, and commerce service desk IT can share a single view for understanding each individual's needs— everywhere they interact!
Mailchimp is a powerful and easy-to-use email marketing tool. The key to utilizing your email marketing efforts fully is in understanding how you can optimize them for ROI. The software has all of the features that you need for building your list, sending newsletters or automated messages with pre-designed templates in them (including call tracking), analyzing analytics on how people are interacting through it and much more!
The SugarCRM platform ideally enables Enterprise-Level organizations to manage their customers’ entire customer lifecycle. It helps organizations manage their customers throughout the entire purchasing process. The functionalities available help organizations from finding prospects and nurturing leads to loyalty programs or incentive schemes designed specifically with your needs at hand!
Pipedrive is an industry-leading sales CRM and pipeline management solution that helps businesses plan their activities to convert more potential deals into a successful closing. It’s ideal for entrepreneurs who are looking to grow their businesses and track what's working. Built upon activity-based selling methodology, this software streamlines every step of a salesman's job from creating new contacts up to closure!
The ActiveCampaign platform is a cloud-based system that provides tools to help marketers and salespeople reach their goals. It has features like email marketing, lead scoring & web analytics for data insight into your campaigns' success; CRM (customer relationship management) software with real time updates on prospects conversion rates as well as chat rooms where you can dialogue directly with customers in an instant!
Imagine a world where your customers can be reached at any time. You never have to worry about losing them because of an outdated customer database or inefficient back office processes again. The solution is Dynamics 365 which is the most comprehensive business platform for both small and large businesses. It has CRM, ERP as well productivity apps like Word or Excel; which makes it easy to manage all aspects of your company's operations in one place with AI tools that will help you make more informed decisions quickly!
Monday.com is a CRM tool that offers businesses a flexible and optimized workflow. The Monday.com platform helps businesses streamline their lead management processes and improve customer satisfaction rates. Monday.com's features include automatic data synchronization, lead management, and contact management. Monday offers companies the opportunity to have more control over how they process data while still being able to communicate effectively across all departments to accomplish business goals efficiently!
Freshworks is a CRM software that helps organizations manage their customer relationships. It is easily customizable and offers a variety of features, including contact management, email marketing and automation, and reporting. Freshworks also integrates with other business applications, making it a valuable tool for businesses of all sizes. It not only bridges the context gap with 360° customer view but also builds relationships at scale with conversational marketing and support to offer a delightful customer experience.
Zendesk is an enterprise-level customer support platform that offers solutions catered to your needs. The cloud-based software helps you deliver personalized services to your customers, track their interactions with various products/services offered by the business and optimize operations with easy integration so it becomes more efficient than ever before!
A sales automation software that can help you manage pipelines, prospective clients and their data. The key to a winning sales strategy is using the full power of Salesloft. By harnessing its potential, businesses can drive an impressive ROI and close more deals for increased customer outreach that will benefit them in ways both large (more revenue) but also small like less time spent on tedious tasks!
Klaviyo is a marketing platform that automatically syncs your tech stack with the website you want to scale. It is changing the way businesses work by giving them access to all of their customer's data in one place. This lets companies innovate and grow faster, with more control over how they do things - whether it be experimenting or growing an existing business like yours!
Bitrix24 has been designed to meet the needs of every business, no matter how big or small. With features like real-time chat and video conferencing as well as task management tools for your team it will help you be more productive in ways never before thought possible! Bitrix24 is the ultimate tool for managing your files, projects, and all other aspects of work. With one platform to watch over everything in an easy-to-use interface that's integrated into Google Drive or Dropbox - you won't have any reason not to join it!
Zoho has a very easy-to-use interface combined with powerful features like Sales Force Automation, Sales IQ, Visitor Tracking, Sales Intelligence & Customer Service Management. It is trusted by 250k businesses around the world to convert leads into customers. It provides both SMEs & Enterprises with a single source for sales/marketing strategy and your support team all at one place. It will take your team collaboration and efficiency in work-flow processes to completely new heights.
Keap is the most comprehensive marketing and sales platform for small businesses. It has everything you need to grow your company, including CRM tools like contact management or lead generation; automation features that help manage email campaigns automatically based on a specific schedule (no more uneven newsletters); payment processing so customers know exactly how much their purchase will cost before they click “buy”!
Need a CRM Expert? Look no further!
Select the Correct Platform
Each business is unique. Additionally, each CRM is unique. Databeys Consultant expert will be knowledgeable about a variety of available products and can assist you in selecting the ideal one for your unique business requirements.
Without the proper direction, you risk being stuck with a software suite that doesn’t meet your company’s needs, paying more for things you don’t require, or making crucial errors that expose your company to security risks.
Utilize Services Effectively
Many companies wind up paying for features they never utilize. Or they apply them improperly. As a certified partner, we will integrate your existing systems with your CRM and make sure you get the most out of the platform.
Encourage Your Team
Employee adoption is essential for the success of any new system. For your team to successfully enroll and use your new platform, your Databeys CRM consultant will have put in place training protocols.
Databeys | #1 CRM Business Consultant Expert in Dubai
Start from scratch, or grow your team?
The choice is yours
FROM 200+ CRM PROJECTS DELIVERED